Job Description
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Title
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Network Support Engineer
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This is the short description for the job opening. |
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Location
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Seattle, WA
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This is where the job is located |
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Job Description
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POSITION SUMMARY: Provide support and technical assistance of F5 products
running on various operating systems to internal, external customers and
partners ranging from small Internet companies to large multi-national
corporations with an Internet presence. The Network Support Engineer typically
spends between 4 and 5 hours per day supporting customers over the phone.
Possesses knowledge of various Internet topologies, networks, devices and the
TCP/IP protocol. With direction utilizes various troubleshooting tools,
facilities and equipment at F5 to replicate/solve customer issues. Sets
customer expectations as necessary, and accepts ownership of customer issues
until a solution is achieved providing complete customer satisfaction.
Minimum Requirements:
MUST be knowledgeable in UNIX.
Minimum 2 years work experience in a technical support role, working with
relevant technologies.
Undergraduate Computer Science Degree preferred but not required.
Must speak fluent English.
Microsoft NT and Red Hat Linux experience also desired.
Experience working with LAN and WAN topologies, TCP/IP protocol, and
routers/switches required. Knowledge of DNS Server and F5 Products or
competitive products strongly desired.
Additional skills required are customer service skills, troubleshooting
methods, case management follow-up and ability to work with customers at
varying levels of experience or technical capability under varying time
constraints.
Duties are performed in an office environment while sitting at a desk or
computer table. Duties require the ability to utilize a computer keyboard,
communicate over the telephone, and read printed material.
F5 Networks is an Equal Opportunity Employer
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Please describe the job you are offering. Do not include your company name or contact information here. Applicants respond by submitting their resumes. |
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Salary Range
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doe
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What salary range were you considering for this position? |
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First Question
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Have you worked in a Technical Support Enviroment?
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This is used to prioritize the candidates. You might ask years of experience with your technology. |
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Second Question
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How would you rate your UNIX skills?
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This is used to prioritize the candidates. You might ask years of experience in your industry. |
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Market Place
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North America
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The marketplace defines the visa requirements. Please let us know which market this job is in. |
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Employee Or Consultant
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Either
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Are you looking for an employee or a consultant? |